THIS TERMS OF SERVICE specifies the terms of conditions that client must comply with when choosing the Activate Streaming Device (also seen as ASD) services. Please read this Agreement carefully as it sets forth important terms and conditions regarding your use of the Services and (ASD) obligations to provide the Services to you. In order to avail our Services, you acknowledge that you have agreed to all of the terms of this Agreement and be legally bound by, this Agreement. If you have any question regarding this Agreement, please contact. email@example.com
1. Description of the ASD Services
Subject to the terms and conditions set forth herein and the specifics of each Service Plan, ASD provides Live Help to Streaming Device users via telephone, on-line chats, and email. Services will be provided by ASD technical support engineers (“TSEs”) using commercially reasonable efforts to solve problems that arise in connection with proper and authorized use of the Streaming Devices.
2. ASD User’s (user also seen as Client) Obligations.
You acknowledge and agree that most, though not all, issues can be corrected through close cooperation between the TSE and the client. In order to facilitate the prompt resolution of support issues, client shall provide to ASD reasonably detailed information and explanations, together with underlying data, to substantiate issues and to assist ASD in its efforts to diagnose and correct problems. Client shall listen carefully to the TSE at all times and follow the instructions issued by the TSE. Client represents and warrants that it has working knowledge of its hardware system, any relevant software, and the facts and circumstances that give rise to a support incident. Client shall ensure that the full system, including software and hardware, is available and accessible to client during a support session. ASD shall not be responsible for any lost or corrupted software or data. It is client’s sole responsibility to ensure the maintenance of a complete data backup and disaster recovery plan.
a) Problem diagnosis and support that may not be completed because of a problem with your Streaming Device or other equipment, or because their configuration is beyond our control; b) Problems caused by external causes such as accident, abuse, misuse, or problems with electrical power; c) Problems caused by failure to follow instructions issued by the TSE; and e) Problems caused by Errors due to negligence, hardware malfunction or other causes beyond the reasonable control of Activate Streaming Device.
You hereby understand that ASD will charge a non-refundable one-time fee to the credit or debit card that you provide. ASD will not refund this one-time fee paid after the completion of the service. Except in some rare circumstances, when our team is unable to rectify the issues or unable to activate your Streaming device, we’ll refund the money.
5. Term and Termination.
This Agreement shall be effective from the time you select our services and remain in effect for the term (the “Term”) you are using our services. ASD may terminate or suspend your Support Plan immediately without notice if, in the sole discretion of Activate Streaming Device: (a) You are in breach of This Agreement (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) Your use of the Services is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service (d) ASD ceases to offer the Services for any reason or (f) ASD determines that you are abusing the Services.
6. Fair Use Policy.
Your use of the Services is subject to ASD “fair use” policy pursuant to which ASD may suspend or terminate your access to the services if in ASD sole discretion, You are abusing the Services by (i) exceeding the level of use reasonably expected from someone using the relevant Support Plan; or (ii) fraudulently allowing persons other than client to access the Services using your information. Your use of the Services is subject to all applicable local, state, national and international laws and regulations.
7. Service Cancellation.
You may request for the refund at any time by providing ASD with a notice of your intent to get refund by sending an email to or by calling 888-637-0009. A refund request can be filed and issued only within a 72 hour window of payment for our services provided. Refunds requests will not be honored after the 72 hours of payment. After 72 hours ADS assumes you were completely satisfied with our services. (The Streaming device was configured correctly.) Which is why we were paid for our services. ASD will provide you with email confirmation of both your request to get refund and the actual refund processing. If you do not receive a confirmation of your request to get refund after sending an email or if you do not receive a confirmation of refund, you must notify ASD by sending an email to or contacting ASD Customer Care by telephone. In case you have used our service and still file a chargeback, your account would become ineligible to receive a refund from us and your warranty will be canceled with immediate effects.
8. Disclaimer of Warranties.
Client agrees that the use of the Services is at his/her sole risk and that the Services are provided on an “AS IS” and “AS AVAILABLE BASIS”. ASD makes no express or implied warranties or representations with respect to the Services. ASD does not warrant that the Services will meet your requirements or that the Services will be uninterrupted, timely, secure, error or virus free; nor does ASD make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the Services. ASD provides no remedies for any loss of data resulting from use of the services and assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any of your communications, data, or personalization settings.
9. Limitation of Liability:
Neither Activate Streaming Device, nor its parents, subsidiaries, affiliates, officers or employees shall be liable for any indirect, incidental, special or consequential damages, resulting from or concerning the use or the inability to use the Services or INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, Data or other intangibles, In any manner, however caused and on any theory of liability, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Your sole and exclusive remedy under this Agreement is to discontinue the use of the Services.
You agree to immediately notify company and indemnify and hold company, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable fees, made by any third party due to or arising out of your use of the Services.
11. Modification or Discontinuation of the Services and/or this Agreement.
ASD may, in its sole discretion and at any time, modify or discontinue the Services, or any part thereof and/or amend the terms and conditions stated herein (a) posting a revised version of the Terms of Service or a revised description of the Services on the ASD website, or by (b) sending information regarding any amendment to the Terms of Service and changes to the Services to the email address you provide. You are responsible for regularly reviewing the ASD website to be notified of any amendments to the Terms and Conditions or the Services.
12. Proprietary Rights:
The Services, including, without limitation, any of ASD or its licensor, Internet operations, design, content, hardware designs, algorithms, software (in source and object forms), user interface designs, other templates and designs, algorithms, architecture, class libraries, and documentation (both printed and electronic), know-how, good will, moral rights, trade secrets and any related intellectual property rights throughout the world, and any derivative works, improvements, modifications, enhancements or extensions thereof shall remain the sole and exclusive property of ASD and its licensor, and You shall have no interest in them whatsoever.
Unless otherwise provided herein, notices given by ASD to You will be sent by e-mail to the e-mail address You provide to Activate Streaming Device as part of the contact information, or to updated addresses which you provide to company via notice consistent with this paragraph. Notices given by You to company must be given by e-mail to firstname.lastname@example.org or such updated address and number as company may provide you consistently with this notice provision. Notwithstanding anything herein to the contrary, it is your sole responsibility to update your address for notices hereunder, and notice sent to the e-mail last provided by You to company shall be valid and binding on you regardless of whether such address has been changed, canceled, has expired, has been terminated, or otherwise becomes inoperative.